Help with Audio Files

KeithIllusions.com is proud to present audio and video clips of Keith's performances. If you're experiencing difficulties with the clips, please read on...

About RealOne Player
RealOne Player allows you to receive and play "streaming" media. These audio and/or video files are sent in small batches to avoid download time. Viewing pages with RealOne Player content requires additional software, which is readily downloadable and may already be on your computer.

What You Need to play RealOne Samples and Trailers
If you do not have a RealOne Player, you can download a free RealOne player. Be sure to look for the "FREE Real Player" or "Basic" player  link

Can't Play Clips or Connect to the Server?
First, test your RealOne Player and verify that you can play the clips available in the RealOne Guide. If these clips do not play, consult the Real.com Knowledge Base troubleshooting tips.

Can't Hear Any Sound?
If you don't hear sound when you try to play a clip, you may need to adjust your system's sound configuration or update your sound card drivers. To check the volume levels in Windows:

• Double-click the speaker icon next to the clock in the lower right corner of your monitor.
• Make sure that Mute is not selected for either the Volume Control (Play Control) or Wave (Wave/Direct Sound) sliders.

If the driver software that sends information to your sound card is out of date or has problems, RealOne Player may not be able to play sound. Contact your sound card's manufacturer for information on installing the latest drivers.

Sound Quality Problems?
This is most likely due to Internet or local network traffic. If audio sounds too fast, too slow, scratchy, or distorted, try changing the RealOne Player performance settings:

• From the RealOne Player Tools menu, choose Preferences.
• In the left menu, click Hardware.
• In the Sound Card Compatibility section, click Settings.
• Select the "Disable 16-bit sound" or "Disable custom sampling rates" check boxes to modify how RealOne Player and the sound card interact. You may need to experiment to find a combination of settings that works best for your computer.
• In the Sound Card Compatibility dialogue box, click OK.
• In the Preferences dialogue box, click OK to save your changes.

Problems with the Latest RealOne Player on Mac OS X?
Download RealOne Player again by clicking here. Newer versions of this player includes fixes for the problems in downloading codecs, particularly when the player is installed on a UFS volume. Be sure to uninstall and delete the previous versions and empty the trash can before installing the new version.

Any reproduction, publication, further distribution, or public exhibition of song samples or trailers provided on this site, in whole or in part, is strictly prohibited.